Refund policy
Satisfaction Guarantee
We want you to be completely satisfied with your purchase of PoopingTea®. If you aren’t completely satisfied, just ensure you initiate a return using our easy online returns portal*, within 7 days of receiving your PoopingTea®.
*Limit of one return per customer.
Eligibility
PoopingTea® is available for a satisfaction guarantee, given the return is initiated through our online portal within 7 days of receipt, with its original packaging. You will receive a full refund to the original payment method, or as a store credit. We do not accept exchanges on PoopingTea®.
PoopingTea® Specialty Made to Order Merchandise is final sale. If you receive a defective item, please contact our support team at hello@poopingtea.com and one our experts will be happy to assist you.
How to Initiate a Return
If you receive a PoopingTea® product that is defective, please follow these simple steps to initiate a return:
- Visit Our Returns Page: Go to the Returns page on our website to get started with your return process.
- Provide Your Information: Enter your order number and the reason for your return. Our system will guide you through the process step by step!
- Choose Your Shipping Method: You will have different return shipping options, including prepaid labels or using a carrier of your choice.
- Pack Your Item: Please ensure that you include the original packaging and as many of the individual tea bags as possible. This helps us process your return smoothly.
- Ship Your Package: Once your item is packed, send it back to us. Don’t forget to keep a copy of the tracking number for your records!
We’re Here to Help!
Our goal is to ensure you have a positive experience with our products. If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our friendly customer service team.
Thank you for choosing PoopingTea®.
